131 AI Customer Service Companies in 2026
AI customer service companies build AI that answers customers end to end: AI agents that resolve support tickets in chat, email and voice, AI for contact centers, and tools that help human agents answer faster.
- Companies
- 131
- In LeadWave's database, November 2026
- Total funding raised
- $2.2B
- Across 46 funded companies
- Median headcount
- 31
- Of 111 with a known headcount
- Median year founded
- 2016
- Of 116 with a known year
The largest AI Customer Service companies
The top 30 of 131, strongest matches first, then by size. Headcount is the latest known figure.
| Company | Website | Employees | Headcount | Funding | CEO | |
|---|---|---|---|---|---|---|
1 Intercom | intercom.com | 501–1,000 | 1,838 | $291.8M | Eoghan McCabe | |
2 Capacity | capacity.com | 51–200 | 627 | $34.5M | David Karandish | |
3 Sierra | sierra.ai | — | 453 | — | Emil Hakem | |
4 Cresta | cresta.com | 51–200 | 450 | — | Ping Wu | |
5 Ada | ada.cx | 201–500 | 391 | $190.6M | Mike Murchison | |
6 Haptik | haptik.ai | 201–500 | 363 | $12.2M | Aakrit Vaish | |
7 ASAPP | asapp.com | 201–500 | — | — | Gustavo Sapoznik | |
8 Sendbird | sendbird.com | 201–500 | 298 | $100M–500M | John Kim | |
9 Decagon | decagon.ai | — | 230 | — | Jesse Zhang | |
10 Tidio | tidio.com | 51–200 | 180 | $26.8M | Tytus Golas | |
11 Forethought | forethought.ai | 51–200 | 140 | $92M | Sami Ghoche | |
12 Netomi | netomi.com | 51–200 | 140 | $29.3M | Puneet Mehta | |
13 Supervity | supervity.ai | 51–200 | — | — | Vijay Navaluri | |
14 Verloop | verloop.io | 51–200 | 106 | $8M | Gaurav Singh | |
15 Avaamo | avaamo.com | 51–200 | 93 | — | Ram Menon | |
16 Comm100 | comm100.com | 51–200 | 92 | — | Kevin Gao | |
17 Happyfox | happyfox.com | 51–200 | 76 | — | Shalin Jain | |
18 Siena AI | siena.cx | — | 52 | — | Negrau Andrei | |
19 Giga | giga.ai | — | 52 | — | Denys Lukash | |
20 Simplicity | onesimplicity.com | 11–50 | 44 | $9.7M | Andrej Krupa | |
21 Thena | thena.ai | 1–10 | 40 | — | Ankit Saxena | |
22 Leeloo.ai | leeloo.ai | 11–50 | 32 | — | Vasiliy Riy | |
23 Parloa | parloa.com | 11–50 | — | — | Malte Kosub | |
24 Agentz | agentz.ai | 11–50 | — | — | Ketan Shah | |
25 Richpanel | richpanel.com | 11–50 | 29 | — | Amit RG | |
26 Clustaar | clustaar.com | 11–50 | 28 | $2.1M | — | |
27 action.ai | action.ai | 11–50 | 21 | $2M | John Taylor | |
28 Lang.ai | lang.ai | 11–50 | 21 | $2M | Jorge Peñalva | |
29 Sentiment | sentimentmetrics.com | 11–50 | 17 | — | Leon Chaddock | |
30 Parahelp | parahelp.com | — | 15 | — | Mads Liechti |
AI Customer Service companies at a glance
- 51% are headquartered in United States, followed by India.
- The largest is Intercom, with 1,838 employees.
- 46 have disclosed funding, $2.2B in total; 7 raised $100M or more.
- Half were founded before 2016, and 22% in 2020 or later.
- 1–1034 · 29%
- 11–5042 · 36%
- 51–20027 · 23%
- 201–50010 · 8%
- 501–1,0003 · 3%
- 1,001–5,0001 · 1%
- 5,001–10,0001 · 1%
- 10,000+0 · 0%
- Before 20000 · 0%
- 2000–200913 · 11%
- 2010–201430 · 26%
- 2015–201947 · 41%
- 2020–202219 · 16%
- 2023 or later7 · 6%
- Under $1M4 · 9%
- $1M–5M12 · 26%
- $5M–10M6 · 13%
- $10M–50M12 · 26%
- $50M–100M5 · 11%
- $100M–500M8 · 17%
- $500M–1B0 · 0%
- $1B+0 · 0%
How this list was built
A company is on this list if its description or website presents AI for customer service or support.
The data comes from LeadWave's database of SaaS and AI companies, last updated in November 2026. Companies that share a website are counted once. Headcount, funding and CEO come from public sources, so some fields are blank for smaller companies.
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Frequently asked questions
LeadWave's database lists 131 AI Customer Service companies as of November 2026. This page shows the 30 largest; the full list, with CEO contacts, is part of our 15,000+ SaaS companies list.
By headcount, Intercom, with 1,838 employees, followed by Capacity and Sierra.
United States: 51% of those with a known headquarters, followed by India at 9%.
Intercom ($291.8M), Ada ($190.6M) and Forethought ($92M), by total disclosed funding.
LeadWave's AI companies list covers 9,000+ AI companies and startups, with CEO emails, LinkedIn profiles, funding and 25+ data points in one CSV. It's on the List of AI Companies page.
It depends on the questions. AI agents now resolve many routine ones on their own, such as order status, refunds, password resets and how-to questions, by reading the help center and acting in the company's systems. Complex or emotional cases still go to people, with the AI's summary attached.