Help desk software turns customer emails, chats and messages into tickets that a support team can assign, track and answer, usually with a knowledge base and live chat alongside. Support conversations are full of personal data, so many European buyers want a vendor run from Europe that keeps them on EU servers. The strongest European options are Dixa (Denmark) for e-commerce brands with phone and chat support teams, Trengo (Netherlands) for small teams that answer customers on WhatsApp and Zammad (Germany) for teams that want an open-source help desk they control.
Best first. Headcount and founding year come from LeadWave's database; prices, hosting and G2 ratings from each company's own pages and G2, checked in November 2026.
| Alternative | Headquarters | Founded | Employees | G2 rating | Free plan | Paid plans from | Your data | Open source |
|---|---|---|---|---|---|---|---|---|
1 Dixa | Copenhagen, Denmark | 2015 | 222 | 4.2 (391 reviews) | No | €89/agent/month | In Europe | No |
2 Trengo | Utrecht, Netherlands | 2017 | 86 | 4.3 (246 reviews) | No | €299/account/month | In Europe | No |
3 Zammad | Berlin, Germany | 2014 | — | 4.5 (10 reviews) | Yes | €7/agent/month | In Europe | Yes |
4 LiveAgent | Bratislava, Slovakia | 2004 | — | 4.5 (1,538 reviews) | No | $15/agent/month | EU region available | No |
5 Crisp | Nantes, France | 2015 | — | — | Yes | $45/workspace/month | In Europe | No |
6 Lime Connect (formerly Userlike) | Cologne, Germany | 2011 | 37 | 4.4 (453 reviews) | Yes | €87/account/month | In Europe | No |
7 LiveChat (Text) | Wrocław, Poland | 2002 | 242 | 4.5 (810 reviews) | No | $19/user/month | — | No |
8 SuperOffice | Oslo, Norway | 1990 | — | 4.4 (177 reviews) | No | — | In Europe | No |
9 TOPdesk | Delft, Netherlands | — | — | 4.1 (30 reviews) | No | £51/agent/month | Self-hosted | No |
10 OTRS | Oberursel, Germany | — | — | — | No | — | Self-hosted | No |
11 Smartsupp | Brno, Czech Republic | 2016 | 33 | 4.7 (1,047 reviews) | Yes | €14/account/month | — | No |
12 Superchat | Berlin, Germany | — | — | 4.6 (113 reviews) | Yes | €89/account/month | — | No |
13 Znuny | Berlin, Germany | — | — | — | Yes | Free | Self-hosted | Yes |
14 Kundo | Stockholm, Sweden | — | — | — | No | — | — | No |
Each page ranks the European options for that tool's users and says how each one compares.
Customer service platform for phone, email and chat
Puts phone, email, chat and social messages in one queue with a knowledge base and an AI agent. Most of its 850-plus customers are e-commerce brands.
Team inbox for WhatsApp, email, chat and social
Shared inbox that brings WhatsApp, email, website chat and social messages together, with automation and AI agents. Plans are priced per team, with users and conversations included.
Open-source help desk, self-hosted or hosted in Germany
Open-source ticketing system for email, web forms, chat, SMS and social channels, under the GPL v3 licence. Free to run on your own servers, or rented as a service hosted in Germany.
Help desk with live chat and a built-in call centre
Ticketing, live chat, phone and social inboxes in one app, made by Quality Unit in Bratislava. Customers choose where data is stored: Frankfurt, the US or Singapore.
Chat-first shared inbox with a free plan
Website chat, shared email inbox, WhatsApp and social messages, a knowledge base and an AI agent. Self-funded and priced per workspace rather than per agent.
Website chat and WhatsApp messaging, hosted in Germany
Customer messaging for website chat, WhatsApp, email and social channels, with AI agents. Founded as Userlike in Cologne and part of Sweden's Lime Technologies since 2021.
Live chat software with a sister ticketing app
Website chat with AI replies and an omnichannel inbox, from Text S.A. of Wrocław, which also makes the HelpDesk ticketing app. Customers contract with its US subsidiary, Text, Inc.
Sales, marketing and service CRM from Norway
CRM from Oslo whose Service module adds ticketing from email, chat, calls and web forms, SLA rules and an FAQ knowledge base, alongside sales and marketing.
Service desk for internal IT and facilities teams
Service management software for internal IT and facilities teams, with incident management and a self-service portal. Sold as SaaS or as a virtual appliance you run on your own infrastructure.
Ticketing and service management, on-premise or managed
Long-standing ticketing and service management system for customer service, IT and security teams. Now run by EasyVista-OTRS GmbH, part of France's EasyVista. Prices on request.
Live chat and AI agent for online shops
Website chat, WhatsApp, Messenger and Instagram in one inbox, with an AI agent and visitor tracking. Built for small online shops; a free plan covers one operator.
WhatsApp-first inbox for small businesses
Shared inbox centred on WhatsApp, with other messaging channels, WhatsApp newsletters, review management and AI agents. Made by SuperX GmbH in Berlin; a free plan covers one WhatsApp number.
Open-source ticketing system, maintained from Berlin
Free, open-source ticketing and service management system for IT and customer support, run on your own servers or any cloud. Znuny GmbH in Berlin sells support, add-ons and services.
Ticketing, help centre and AI chat from Sweden
Swedish customer service system with ticketing, AI forms, chat, a help centre and a knowledge agent. Built for the Swedish market, with over 500 customers. Prices on request.
LeadWave's database has 31 companies headquartered in Europe that our Help Desk list matches, most of them in the United Kingdom (9), France (4), Finland (3), Denmark (2) and Lithuania (2). Here are the 15 largest; all 31, with their CEOs' contacts, are in the Europe SaaS companies list.
| Company | Country | Employees | Funding | CEO |
|---|---|---|---|---|
1 N-ablen-able.com | United Kingdom | 1,056 | $27.6M | John Pagliuca |
| 2Textlivechat.com | Poland | 242 | — | Mariusz Cieply |
3 eDeskedesk.com | Ireland | 51–200 | — | Ray Nolan |
4 Efecteefecte.com | Finland | 51–200 | — | Niilo Fredrikson |
5 Quality Unitqualityunit.com | Slovakia | 51–200 | — | Viktor Zeman |
6 HappySignalshappysignals.com | Finland | 48 | $6.7M | Sami Kallio |
7 Deskprodeskpro.com | United Kingdom | 35 | — | Christopher Nadeau |
8 Dexondexon.us | United Kingdom | 11–50 | — | Luis B. Chicaiza |
9 Gnattagnatta.com | United Kingdom | 11–50 | — | Jack Barmby |
10 Siitsiit.io | France | 25 | — | Chalom Malka |
11 Fullviewfullview.io | Denmark | 16 | — | Daniel Bakh |
12 LiveAgentladesk.com | Slovakia | 15 | — | Viktor Zeman |
13 Unlessunless.com | Netherlands | 14 | $711.9K | Sander Nagtegaal |
14 Fullviewfullview.so | Denmark | 10 | $1.8M | Daniel Bakh |
15 Replycoreplyco.com | United Kingdom | 10 | — | Artem Verovenko |
Showing the 15 largest of 31. Headcount is the latest known figure.
A company counts as European if it's headquartered in Europe: the EU, the EEA, Switzerland, the UK, or elsewhere in geographic Europe, never Russia or Belarus. Headquarters means where it's run from, not a registered office. Companies founded in Europe but headquartered elsewhere today are listed separately, and a non-European owner is always named.
Each company was checked against its own legal notice, pricing page and data-processing terms, and its G2 page. The order weighs how fully each one replaces the US leaders, its track record and its ratings. No company paid to be listed or ranked.
Dixa (Denmark) for e-commerce brands with phone and chat support teams, Trengo (Netherlands) for small teams that answer customers on WhatsApp and Zammad (Germany) for teams that want an open-source help desk they control. Each is headquartered in Europe; the table compares their hosting, prices and G2 ratings.
Zammad, Crisp, Lime Connect (formerly Userlike), Smartsupp, Superchat and Znuny have a free plan with no time limit.
Dixa, Trengo, Zammad, Crisp, Lime Connect (formerly Userlike) and SuperOffice store customer data in Europe by default. Being European doesn't make a tool GDPR compliant on its own: check its data processing agreement too.
Yes: Zammad and Znuny, which you can also host on your own servers.
LeadWave's database lists 31 European Help Desk software companies, most of them in United Kingdom (9) and France (4). All of them, with their CEOs' contacts, are in our list of 4,000+ European SaaS companies.
Dixa stores data on AWS in Ireland, Trengo lists AWS hosting in the EU, Crisp runs its core infrastructure in Amsterdam, Lime Connect (formerly Userlike) uses servers in Germany, and Zammad's hosted plans run in German data centres. LiveAgent lets you choose Frankfurt.
Zammad and Znuny are open source and free to run on your own servers. Crisp has a free plan with two seats and Lime Connect one with a single seat; Smartsupp and Superchat also have free plans, with tight limits on conversations or contacts.
TOPdesk from Delft and OTRS from Oberursel are built for IT and service management, and both can run on your own infrastructure. Zammad and Znuny are open-source options for IT teams that host their own tools.
